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FAQ

WIR BEANTWORTEN DEINE FRAGEN

Mit der Beantwortung der hier gestellten Fragen wollen wir dir ein besseres Verständnis für unser Unternehmen und unsere Produktentwicklung geben. Mit Sicherheit haben wir (noch) nicht an alles gedacht. Bitte sende uns deine ergänzenden Fragen an info@notjustajewel.euHerzlichen Dank für deine Mithilfe!

  • Are there any additional costs if I trigger an alarm?
    Premium App membership is free for the first year after purchasing a wristband. This includes an IoT contract, which is necessary for using the functions independently of the smartphone, as well as the connection to the 24/7 emergency service center. Once the free premium membership has expired, it can easily be booked via the app (from EUR 1.99 per month). This covers the cost of IoT connectivity. The loud alarm function can continue to be used permanently without additional payment.
  • How long is my location data stored after an alarm is triggered?
    Precise data on the course of an alarm is sometimes important for police investigations. That is why we temporarily store the location data associated with an alarm. However, we only pass on this data if we have received your consent to do so. After 4 weeks they will be automatically deleted from our database.
  • Can someone track me via the jewelry bracelet?
    No, your location data is only transmitted if you actively trigger the alarm. So it's always up to you when you share your location data with your emergency contacts.
  • Does the jewelry bracelet also work without my smartphone?
    Yes! The silent alarm is triggered directly via the IoT-enabled bracelet. Internet of Things (IoT) is the name for the network of physical objects ("Things") that are equipped with sensors, software and other technology to connect them to other devices and systems via the Internet so that data can be exchanged between the objects can become. In concrete terms, this means that the bracelet works independently of the smartphone, as it has specially adapted antennas and an e-SIM card - similar to a smartphone. This allows you to request help independently of your smartphone. Even if your battery is empty or you don't have your mobile phone at hand.
  • Who pays for the deployment costs if the emergency services have been alarmed by mistake?
    From today's perspective, LÆMON and WayGuard have done everything to prevent false alarms. That's why it's also very important to phone the control center in advance and clarify the situation before the emergency services are alerted. Should the police issue an invoice in individual cases, we reserve the right to pass on the costs to the users in the event of proven misuse. However, this has not happened once with around 400,000 users in Germany and Switzerland since 2016 (launch of the WayGuard app service by AXA).
  • At what point does the WayGuard control center come into play?
    The fact that an SMS goes out to your personal emergency contacts does not mean that it is read immediately. Perhaps your contact persons are busy, sleeping or not looking at their cell phone immediately for other reasons. The WayGuard control center, on the other hand, is staffed around the clock and responds immediately to your alarm. But only if you have previously specified in our LÆMON app that the alarm should not only be sent to your private emergency contacts, but also to AXA's professional WayGuard control center. You can also determine that the alarm SMS is only sent to the WayGuard control center.
  • Does the jewelry bracelet have a battery or rechargeable battery that needs to be charged?
    Our bangle has built-in rechargeable batteries that can be charged using the included charging station.
  • How can I delete my user account in the app?
    If you wish to delete your user account and associated data, please email happy@njaj.eu with the subject "Delete user account".
  • How do I activate the alarm?
    Loud alarm: With one finger you can pull on the chain on the lower part of the bracelet and thus loosen a contact in the bracelet. At the same time, the siren will sound and shortly afterwards an SMS will be sent to your emergency contacts with your GPS data. Silent alarm: There is a push button on the bracelet that you have to hold down for three seconds or more. Then an SMS with your GPS data goes to your emergency contacts without anyone around you noticing. This way you can request help discreetly and independently of your smartphone.
  • How long does the battery last?
    The battery lasts about three days.
  • How can I best support you so that I can use the bracelet soon?
    ...
  • How exactly does the jewelry bangle work?
    The LÆMON-developed siren that generates the alarm is small enough to fit inside the jewellery. The loud alarm can be triggered on the wrist with just one finger. A silent alarm is also possible. In both cases, an SMS with your GPS data is sent to your personal emergency contacts and/or to an emergency service control center independently of the smartphone. The innovative jewelry bangle also includes a dedicated app with intuitive functions. Set and manage your emergency contacts in the LÆMON app.
  • When and where will the jewelry bracelet be available and at what price?
    ...
  • How does the WayGuard emergency call work?
    When your emergency SMS arrives at WayGuard, the control center first tries to reach you by phone to clarify what help you need. If you are unavailable, the dispatcher will assume something has happened to you and alert the nearest responders to your GPS location to check on you. After an alarm has been triggered, it takes another 10 seconds for the emergency SMS to be sent. During this time you can stop the SMS from being sent by pressing the button on the bracelet. Neither the control center nor your private emergency contacts will then be informed.
  • What does LEMON do?
    Our first product is a wrist-worn piece of jewelery with an integrated loud (120 dB) and silent alarm with a connected app for non-violent self-protection in dangerous situations. The wristband is an effective personal security solution.
  • How do I turn off the alarm?
    Loud alarm: To turn off the siren, simply push the small rod on the chain back into the bracelet. The silent alarm remains active. ​ Silent alarm: You can deactivate the silent alarm by pressing the button on the bracelet again for three seconds or more. If you stop the alarm, another SMS will be sent to your emergency contacts saying that the situation has been resolved but that they should check with you again to make sure you're okay.
  • When and where will the jewelry bracelet be delivered?
    ...
  • What is LEMON?
    LÆMON is a Berlin startup around four female founders with expertise in the fields of design and technology. We integrate innovative technology into high-quality pieces of jewellery, thereby creating more safety and smart lifestyle products. The company was founded in April 2021 as a GmbH.
  • When and where will the jewelry bracelet be delivered?
    We plan to deliver the first products in the second quarter of 2022. Size M is expected to be delivered in May, other sizes (S, L, XL) in August. In the first step, we will deliver within the DACH region (Germany, Austria, Switzerland).
  • At what point does the WayGuard control centre come into play?
    The fact that a text message goes out to your personal emergency contacts does not mean that it will be read immediately. Maybe your contacts are busy, asleep or not looking at their mobile phones right away for other reasons. The WayGuard control centre, on the other hand, is manned around the clock and responds immediately to your alarm. But only if you have specified in advance in our LÆMON app that the alarm should not only be sent to your private emergency contacts, but also to AXA's professional WayGuard control centre. You can also specify that the alarm SMS is only sent to the WayGuard control centre.
  • How can I best support you so that I can use the bracelet soon?
    We are always looking for your stories about why and for whom you want our product. It's from these stories that we learn the most and can continue to improve. So feel free to contact us at happy@njaj.eu - we look forward to getting to know you!
  • How does the WayGuard emergency call work?
    When your emergency text message arrives at WayGuard, the control centre first tries to reach you by phone to clarify what help you need. If you cannot be reached, the control centre assumes that something has happened to you and alerts the nearest emergency services via your GPS location to check on you. After an alarm has been triggered, it takes another 10 seconds until the emergency text messages are sent. During this time, you can stop the SMS being sent by pressing the button on the bracelet. Neither the control centre nor your private emergency contacts will be informed.
  • How can I delete my user account on the App?
    If you want to delete your user account and related data, please write an email to happy@njaj.eu with the topic “Delete user account”.
  • Will the jewelry bracelet work without my smartphone?
    Yes! The silent alarm is triggered directly via the IoT-enabled bracelet. Internet of Things (IoT) is the term for the network of physical objects ("Things") that are equipped with sensors, software and other technology to network them with other devices and systems via the internet so that data can be exchanged between the objects. In concrete terms, this means that the bracelet works independently of the smartphone, as it has specially adapted antennas, as well as an e-Sim card - similar to a smartphone. This means that you can request help independently of your smartphone. Even if your battery is flat or you don't have your mobile phone at hand.
  • What does LÆMON do?
    Our first product is a wrist-worn piece of jewelry with integrated loud (120 dB) and silent alarm with connected app for non-violent self-protection in dangerous situations. The bracelet is an effective solution for personal safety.
  • How long does the battery last?
    The battery lasts about three days.
  • Does the jewelry bracelet have a battery or rechargeable battery that needs to be charged?
    Our bracelet has integrated rechargeable batteries that can be charged via the charging station provided.
  • Are there any additional costs when I trigger an alarm?
    In the first year after purchasing a bracelet, the Premium App membership is free of charge. This includes an IoT contract, which is necessary for the use of the functions independently of the smartphone, as well as the connection to the 24/7 Emergency Service Centre. After expiry of the free premium membership, it can be easily added via the app (from 1.99 EUR per month). This covers the costs for the IoT connectivity. The loud alarm function can continue to be used permanently without additional payment.
  • What is LÆMON?
    LÆMON is a Berlin-based start-up around four founders with expertise in design and technology. We integrate innovative technology into high-quality jewelry to create more security and smart lifestyle products. The company was founded as a limited liability company in April 2021.
  • How long will my location data be stored after an alarm has been triggered?
    Precise data on the course of an alarm is sometimes important for police investigations. Therefore, we temporarily store the location data associated with an alarm. However, we only pass on this data if we have received your consent to do so. After 4 weeks, they are automatically deleted from our database.
  • How do I activate the alarm?
    Loud alarm: With one finger, pull the chain at the bottom of the bracelet to release a contact in the bracelet. At the same moment, the siren sounds and shortly afterwards an SMS with your GPS data is sent to your emergency contacts. Silent alarm: There is a push-button on the bracelet that you have to keep pressed for three seconds or longer. Then an SMS with your GPS data is sent to your emergency contacts without anyone around you noticing. In this way, you can call for help discreetly and independently of your smartphone.
  • When and where will the jewelry bracelet be available for purchase and at what price?
    We are offering our first bangles at a price starting at 299 euros. You can currently sign up for our waiting list. As soon as we start the sale, you will be informed by e-mail. From 31.03.22 to 03.07.2022, our products will be on display at the KONEN department stores' in Munich, where you can try them on and try them out.
  • Who pays for the deployment costs if the emergency services were falsely alerted?
    From today's perspective, LÆMON and WayGuard have done everything to prevent false alarms. That is why it is very important to phone the control centre in advance and clarify the situation before the emergency services are alerted. If the police should bill us in individual cases, we reserve the right to pass on the costs to the users if there is evidence of misuse. However, with around 400,000 users in Germany and Switzerland, this has not happened once since 2016 (launch of AXA's WayGuard app service).
  • How do I deactivate the alarm?
    Loud alarm: To turn off the siren, simply put the small rod on the chain back into the bracelet. The silent alarm will remain active. Silent alarm: You can deactivate the silent alarm by pressing the push-button on the bracelet again for three seconds or longer. When you stop the alarm, another text message will be sent to your emergency contacts telling them that the situation is resolved but that they should check with you again to make sure you are okay.
  • How does the jewelry bracelet work?
    The siren developed by LÆMON that generates the alarm is so small that it fits into the piece of jewelry. The loud alarm can be triggered on the wrist with just one finger. A silent alarm is also possible. In both cases, an SMS with your GPS data is sent to your personal emergency contacts and/or to an emergency service control centre, independently of the smartphone. The innovative jewelry bracelet also includes a corresponding app with intuitive functions. You can define and manage your emergency contacts in the LÆMON app. Learn more about the functions here.
  • Can someone track me via the jewelry bracelet?
    No, your location data is only transmitted when you actively trigger the alarm. It is therefore always up to you when you share your location data with your emergency contacts.
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